Luxe Group
Frequently Asked Questions

Our 8 most Frequently Asked Questions: Can I use my existing underlay? No, as this would comprise the performance of your new carpet and may void your warranty.

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Frequently Asked Questions
Do Luxe Underlay Products Come With A Guarantee?

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All Luxe premium underlay products are supported by a lifetime of the new carpet guarantee. This represents the confidence we have in the quality, workmanship, and long term performance of our products.
Warranty
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Do I Need To Purchase From An Approved Retailer?

A Luxe approved Retailer or Distributor understands the importance of quality and has demonstrated this over the years through their workmanship and service, aligning with our core values… Inspired by excellence.

Frequently Asked Questions
Why Do I Need Underlay For My Carpet?

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Carpet underlay plays a critical role in your carpet’s performance, long term appearance retention, and comfort. Choosing the wrong carpet underlay can be very expensive

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What Is Performance Underlay?

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Our Luxe performance ranges will extend a carpets long-term appearance far longer than a luxury underlay as it can absorb far more impact while maintaining it’s original thickness longer….. See the 6-year Hexapod wear test challenge.
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Are Luxe Underlay Products Tested?

A Luxe approved Retailer or Distributor understands the importance of quality and has demonstrated this over the years through their workmanship and service, aligning with our core values… Inspired by excellence.

Frequently Asked Questions
Can I Use My Existing Underlay?

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No, as this would comprise the performance of your new carpet and may void your warranty as carpet manufacturers state that their carpet must be installed to the AS/NZS standard 2455.1:2007.

Frequently Asked Questions
Can I Use Underfloor Heating?

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Luxe premium carpet underlay can be used on underfloor heating with the temperature exceeding no more than 40°C. Please note that the thicker the carpet underlay, the less effective your underfloor heating becomes.
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What Is The Luxe Gold Standard?

The Luxe Gold Standard highlights our commitment to the materials we source and the manufacturing processors and techniques used in the production of our products.

Frequently Asked Questions
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